SS20 believes that the best entertainment is entertainment that stays in control. This page covers everything about the commitment SS20 to responsible gaming — from the self-control tools we provide, to recognising problem gambling, to the support resources available for Malaysian players. Gaming is fun when done the right way — and SS20 always there to keep you on the right track.
SS20's comprehensive approach to ensuring every Malaysian player games safely and responsibly
SS20 provides deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion — all of which can be activated directly from your account settings without needing to contact support first.
If you feel you need to step away from gaming for a longer period, SS20 offers self-exclusion from 30 days up to permanent — a courageous step that we fully support, no unnecessary questions asked.
Track your game history, deposits, withdrawals, and playing patterns directly from your SS20 account dashboard. Being aware of your own playing habits is the first step toward responsible gaming.
SS20 strictly enforces an 18-year age limit through a rigorous identity verification process. No exceptions — the SS20 platform is exclusively for adults, without compromise.
SS20's Malay-speaking support team is specially trained to handle responsible gaming enquiries with empathy, respect, and zero judgement towards players.
SS20 provides educational information on how to identify gambling problems, along with links to professional support resources available in Malaysia for those who need more in-depth assistance.
Five practical tools you can use on your own to better manage your gaming experience
Set a maximum deposit amount you are comfortable with for each day, week, or month. Once the limit is reached, SS20 will not allow any further deposits until the limit period resets — ensuring you always stay in control of your entertainment budget.
Set a maximum loss limit you are comfortable with over a given period. Once your losses reach the limit you've set, SS20 will prevent you from continuing to play until the limit period expires — protecting you from emotion-driven decisions.
Set a daily time limit for your gaming sessions at SS20. When the limit is reached, you will receive a notification and your session will end automatically. This helps you balance your entertainment time with other activities in your daily life.
Activate a cool-off period from the SS20 platform in no time at all. While a cool-off period is active, you won't be able to log in or play — however, you can still withdraw your remaining balance. Duration options range from 24 hours up to 6 months.
For more serious cases, self-exclusion is a stricter option than a cooling-off period. Your SS20 account will be closed and cannot be reopened until the exclusion period ends. This is a commitment we fully support.
Access detailed reports on your gaming activity at SS20 — including total time played, deposit and withdrawal history, and win/loss records. Reviewing these regularly helps you stay aware and in control.
How to Activate: All of the self-control tools above can be accessed directly from Account Settings → Responsible Gaming once you are logged in to the SS20 platform. Any limits you set will take effect immediately and cannot be relaxed before the specified period has ended.
Responsible gaming starts with self-awareness. If you find yourself relating to any of the situations below, it may be a sign that it's time to take a step back and reassess your gaming habits.
Do you often find yourself thinking about gaming even when you're doing something else — like working, talking with family, or watching an EPL match?
Have you ever chased losses — playing again with more money in an attempt to win back what you've lost?
Are you hiding the amount of time or money you spend gaming from your family or friends?
Have you ever used money set aside for basic necessities — food, bills, or your child's school fees — to gamble?
Do you feel anxious, irritable, or uncomfortable when you are unable to play, or when someone tries to stop you from playing?
Have you ever borrowed money — whether from family members, friends, or through a personal loan — to fund your gambling?
If you answered "Yes" to any of the questions above, we encourage you to use SS20's responsible gaming tools or reach out to our support team for a confidential, judgement-free discussion.
Understanding the difference between healthy recreational gaming and problematic playing patterns is essential for every player in Malaysia.
SS20 believe that online entertainment gaming — whether slots, live casino, table games, or fish shooting — is a legitimate and enjoyable form of entertainment when approached in the right, responsible way. Like any other form of entertainment, it calls for moderation and healthy self-control.
The core responsible gaming principles that SS20 holds is:
A Message from SS20: We want you to enjoy playing with us for years to come. That's only possible if you play smart and responsibly. Your well-being matters to us far more than any transaction value.
Platform SS20 is strictly for individuals aged 18 years and above only. We take this responsibility extremely seriously and have put in place a range of measures to ensure that minors cannot access our platform.
SS20's Minor Protection Measures:
Guide for Parents and Guardians:
We encourage parents and guardians to take the following steps to protect their children:
Using the self-control tools at SS20 is straightforward and can be done on your own without needing to contact the support team. Here is a step-by-step guide to accessing these tools:
Log in to your SS20 account using your username and password. Make sure you are using your own personal device.
Click on your profile icon at the top-right corner of the SS20 platform, then select "Account Settings" from the dropdown menu.
In your account settings, look for the "Responsible Gaming" or "Self-Control" section. All available tools will be displayed there.
Select the tool you wish to use, enter your preferred value or duration, and confirm the changes. The tool will take effect immediately.
Important: Once a limit has been set, SS20 will not allow you to loosen or cancel it before the specified period ends — this is to protect you from impulsive decisions made in the heat of the moment.
Sometimes, the people closest to us are the first to notice when playing habits start to become a problem — even before we realise it ourselves. If you're concerned about someone you care about, here are some guidelines that may help:
Choose the right moment — not right after the person has just lost or is feeling upset. Speak in a non-judgmental tone, focusing on your concern for their wellbeing rather than criticising or placing blame.
Allow them to express how they feel without fear of judgement. Understanding their perspective is key to helping them accept the support being offered.
Avoid repeatedly settling debts arising from gambling — doing so may enable the problematic behaviour to continue. Emotional support and encouraging professional help are far more effective approaches.
Share information about SS20's self-control tools and the professional support resources available in Malaysia. Offer to accompany them in reaching out to the SS20 support team or a professional counsellor.
Supporting someone with a gambling problem can be an emotionally draining experience. Make sure you seek the support you need as well — whether from other family members, friends, or a counsellor.
SS20 taking an active role in promoting and enforcing responsible gaming — not just providing self-control tools and waiting for players to use them on their own. We have internal systems and protocols designed to identify and assist players who may need support.
SS20's Proactive Measures:
If you or someone you know needs professional help with a gambling problem, there are several resources available in Malaysia. SS20 encourages you to reach out to these resources without shame — seeking help is a sign of courage and wisdom.
Provides emotional support and counselling for individuals facing stress and personal difficulties, including those related to gambling. Available 24 hours.
Government hospitals throughout Malaysia provide psychological counselling services, including support for behavioural addiction issues such as problem gambling.
Counsellors registered with the Malaysian Counselling Board offer private counselling sessions for behavioural issues including problem gambling. Search via the Malaysian Counselling Board website.
Our Malay-speaking team, trained in responsible gaming, is available 24/7 via Live Chat. Reach out to us to discuss responsible gaming tools or to be referred to the right support resources.
Important Reminder: Seeking help early is key. The sooner you or your loved one gets support, the easier and more effective the recovery process will be. Don't wait until things get worse — acting early is always the wiser choice.
Support team SS20 who are Malay-speaking and specially trained in responsible gaming are here to help you 24 hours a day, 7 days a week. No question is too small, and no concern is taken lightly by us.
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Use the subject line: "Responsible Gaming"
When you contact our SS20 regarding responsible gaming, you will be treated with full respect, empathy, and complete confidentiality. Every conversation is private, and our staff will not inform any other party without your consent.
At SS20, we don't see this Responsible Gaming page as just another box to tick on a compliance checklist. For us, it's a statement of our core values — a reflection of who we are and how we view our relationship with the more than 500,000 Malaysian players who trust this platform. Responsible gaming isn't just a policy — it's a way of life that we believe every SS20 player deserves to fully embrace.
Malaysia is a society rich in strong family values. The bonds between parents and children, between spouses, between siblings — these are the foundation of a meaningful and fulfilling life. Online entertainment, including casino games at SS20, should be a fun addition to a life already full of wonderful things — not something that threatens the stability and harmony you have worked so hard to build over the years.
Picture a father in Johor Bahru playing a few rounds of Fa Fa Fa slots at SS20 after the kids have gone to bed — as a way to unwind after a long day at the office. Or a university student in Kuala Lumpur who occasionally plays Crazy Time with friends over a video call on weekends. This is what healthy gaming looks like — controlled, enjoyable, and not getting in the way of the things that matter more in life.
However SS20 also recognise that for a small number of players, the line between entertainment and a problem can blur gradually without them realising it. This is not a sign of personal weakness — it is the nature of games that are designed to be engaging and immersive. The RNG system that generates wins at random, the vibrant sounds and visuals, the satisfaction felt when symbols line up just right — all of this is intentional design, crafted to create an enjoyable experience. And that is precisely why self-control tools and responsible gaming education matter so much.
Responsible gaming tools that SS20 provide — deposit limits, loss limits, session time limits, cooling-off breaks, and self-exclusion — are not merely technical features within our platform. They reflect our belief that players who game within limits they set for themselves are happier players, players who stay with us longer, and most importantly, players whose lives are not negatively impacted by their entertainment. From a business perspective too, a healthy long-term relationship with Malaysian players is far more valuable than short-term gains from players who exceed their limits.
Conversations about responsible gaming in Malaysia are often held in hushed tones, clouded by shame and stigma. SS20 wants to change this narrative. We want to be a platform where players feel comfortable speaking openly about their gaming habits — where there is no hesitation to use self-control tools when needed, and no shame in asking for help when something feels off. This culture of openness starts with the platform itself, and we are committed to nurturing it through every interaction we have with our player community.
If you're reading this page and any part of it feels relevant to your situation or that of someone you care about, we encourage you to take one small step today — whether that's activating a deposit limit at SS20, taking a short break, or simply reaching out to our support team for a chat. That small step could be the beginning of a bigger and more meaningful change. And SS20 will always be here to support you, whatever decision you make.
Gaming is fun. Gaming responsibly is even better — because when you're in control, every win feels sweeter, every experience feels more meaningful, and you can keep enjoying the entertainment guilt-free and worry-free. That's the dream. SS20 for each and every one of our 500,000 Malaysian players — and we won't stop working to make that a reality.
Real action, not just promises — this is how SS20 demonstrates its commitment every day
All SS20 support staff undergo responsible gaming training that is refreshed annually, ensuring they are always equipped to assist players in the most effective way possible.
SS20's responsible gaming programme is audited annually by an independent party to ensure it meets or exceeds the latest industry standards and is genuinely effective for Malaysian players.
SS20's analytics system continuously monitors playing patterns to detect early signs of problem gambling, enabling us to respond proactively before the situation escalates.
SS20 actively seeks player feedback on our responsible gaming programme and uses that input to continually improve the tools and support we provide.
Join the SS20 player community and game responsibly. Register for free, use our self-control tools, and enjoy Malaysia's best online casino experience with complete peace of mind!
Answers to the most frequently asked questions about responsible gaming at SS20
SS20 is fully committed to the wellbeing of every Malaysian player. Entertainment must remain entertainment. If you have any concerns, use our self-control tools, or reach out to our Malay-speaking support team at [email protected] or via 24/7 Live Chat. For more information on platform rules, please read Terms & Conditions and Privacy Policy us.
Register for free and join over 500,000 Malaysian players gaming responsibly with SS20. A bonus of up to RM500 awaits you!